Quick Question:

How many years have you been in a finance role? Please note your position.
Quick Question:

Within the last 5 years, what role did the following play in your job:
Accounting and/or medical billing system software
Quick Question:

Within the last 5 years, what role did the following play in your job:
The ability to manipulate large sets of data using superior spreadsheet skills?
Quick Question:

Within the last 5 years, what role did the following play in your job:
Identifying Key Performance Indicators (KPIs)
Revenue Cycle Supervisor
OH - Youngstown

Opportunity Snapshot
Top reasons to consider aligning your career with Classic Optical
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Add Value in an Important Leadership Role

Enjoy a Friendly, Collaborative Culture While Earning Competitive Compensation and Outstanding Benefits

If you combine proven experience in healthcare billing and coding with strong leadership skills, including the ability to coach and motivate a team, the role of Revenue Cycle Supervisor offers you some great opportunities. You will:
  • Manage and develop a strong, tight-knit team including new, mid-career and long-term employees. 
  • Enjoy a highly engaged culture that empowers employees, welcomes input, and values collaboration and ownership.
  • Join us during an exciting time. We are enjoying strong growth -- we've almost doubled our business in the last few years.
  • Take advantage of the best of both worlds: the entrepreneurial energy of Classic Optical along with the stability and resources of Essilor of America, our parent corporation.
  • Showcase your talent and potential to take on additional responsibilities and/or advance within Classic Optical or with Essilor of America. In fact, this role is open due to promotion!
Making eyeglasses to bring the future into focus Classic Optical Laboratories, Inc. has successfully supplied the optical industry with top-quality, low-cost eyewear for more than 50 years. Our centralized, world-class lab produces thousands of custom eyeglasses every day and delivers them to eyecare providers (ECPs) across the country. In addition to serving independent provider offices from Maine to California, we offer expertise in managing high-volume contracts for insurance organizations, managed care organizations (MCOs), union organizations and trust funds, educational institutions, correctional facilities, manufacturing plants, and numerous federal and state government programs. Classic Optical is part of Essilor of America, the leading manufacturer of eyeglass lenses in the United States. Essilor's recent merger with Luxottica created the world's largest player in the eyewear industry.

Pictured: Classic Optical's associates are the foundation of our success, and this team of close to 250 dedicated professionals makes Classic an industry leader. We focus on hiring the best technical staff and the most caring customer service representatives to provide incomparable services in every facet of our business.
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Lead a Strong Billing Team and Make an Impact at a Growing Industry Leader

The Requirements
Find out what it takes to thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Revenue Cycle Supervisor opportunity, you will have:
  • A bachelor’s degree in Accounting, Business Administration, Healthcare Administration, or a related field.
  • 1-2+ years of supervisory / management experience.
  • Proven experience in healthcare billing and coding required; Medicaid experience is preferred; vision hardware billing experience is a plus. Quick question for you - click here
  • Medical billing certification and experience with governmental compliance and HIPAA preferred.
  • Strong computer skills, including:
    • Experience with accounting and/or medical billing system software. Quick question for you - click here
    • Working knowledge of the Microsoft Office Suite programs including Word and Outlook.
    • Superior spreadsheet skills and intermediate knowledge of Microsoft Excel, including the ability to manipulate large sets of data, and the use of VLOOKUP, if formulas, and pivot tables.  Quick question for you - click here
    • Strong and accurate keyboarding and 10-key skills.
  • Basic understanding of U.S. Generally Accepted Accounting Principles (GAAP).
  • Experience in production environments; optical industry experience is a plus.
Just as important will be the following competencies and characteristics:
  • Leadership skills and the ability to promote and maintain a strong, collaborative and supportive culture.
  • Excellent communication and interpersonal skills, with the ability to coach, influence and motivate others.
  • Good judgment with analytical, problem-solving and decision-making skills.
  • The ability to multi-task, prioritize and work effectively in a fast-paced environment.
  • Strong self-motivation and self-direction.
  • Superior customer service skills with timely follow-up.
This is a day-shift, hybrid position, currently. Team members are working both in-office and remotely. You'll work in-office (2 days) and remotely (3-days). While we haven't established an official post-COVID policy yet, we anticipate a mix of remote and on-site work. As an essential business, we have protocols in place to protect the health and safety of all employees. 

Pictured: Classic Optical has fully automated its lab with robotics, the latest cutting edge systems and state-of-the-art manufacturing equipment to maximize throughput capacity.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the Director of Financial Analysis and Strategic Planning, you will lead and manage a team whose primary duty is to process accurate information for medical billing and receivables and to collect outstanding balances. You will provide oversight of the full electronic billing process. You will review medical billing codes for accuracy, oversee the regular reconciliation of account balances between two systems, resolve payment and payment application issues, and perform periodic reporting and various administrative duties. In addition, you will oversee the distribution of monthly statements, manage HIPAA compliance and work closely with the Director of Contract Management to manage all government-related licensure and compliance requirements for large volume customers. Your specific tasks will include:
  • Providing daily oversight to ensure the Billing team is monitoring denials on all accounts, resubmitting claims that have been incorrectly denied, taking corrective action to minimize future denials, and escalating unresolved issues to the relevant department or entity.
  • Performing the reconciliation of all databases to ensure that both systems are accurately maintained and kept in synchronization. Directing the team in the investigation and timely resolution of variances.
  • Leading and guiding the team through individual coaching and mentoring, conducting department task meetings to provide clear expectations, influencing future trends, and clearly communicating action plans and project milestones to other departments.
  • Ensuring all electronic invoicing is completed on a timely basis through the correct channels. Liaising with the IT department to confirm all data is being correctly gathered and processed for all billing and other issues. Verifying correct protocols are applied for 837 billing and 835 payment advices. Evaluating, using clearing agents where direct access for electronic billing is not possible or is preferable.
  • Providing direct continual monitoring of accounts and collection efforts; placing accounts on hold as necessary. Reviewing credit limits as necessary. Working with Customer Service to ensure that all credits are authorized and correctly posted to accounts on a timely basis. Overseeing and reviewing month-end reporting to include analysis of past due accounts and significant events and changes in account balances.
  • Ensuring that Standard Operating Procedures are documented and followed. Initiating projects to improve systems and procedures. Reviewing current state processes utilizing technology to make improvements, and manage necessary documentation for governmental compliance (including, but not limited to, HIPAA).
  • Building a positive collaborative environment. Developing, coaching and mentoring the Billing team to be responsive and proactive on all tasks.
  • Assisting with Key Performance Indicator (KPI) tracking and leading the team to improve metrics.
  • Identifying inefficiencies and providing solutions. Quick question for you - click here

Pictured: At Classic Optical we have developed a customer service team that has a singular focus to the mission of exceeding customer expectations on every call for every patient. On average, our devoted customer service team members have held their positions for more than ten years.

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Why Join Us
More great reasons to build a career home with us.
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Premier optical lab
Classic Optical is an engaged and respected member of the Youngstown community, and one of the largest production labs in Essilor's nationwide network. As the preeminent contract ophthalmic laboratory, we provide lenses, frames and safety eyewear using progressive surfacing and finishing technologies. We have a good deal of autonomy in running our business, enabling us to be nimble in implementing great ideas.

Strong momentum
Over the past few years, we have implemented several successful continuous improvement initiatives. Most importantly, those successes have strengthened our culture and our team spirit. Using input from the production staff, we were able to reduce breakage by almost 80%, and we have nearly doubled production. Today we produce some 7000 jobs a day, driven by our commitment to Precision, Performance and Pricing.

Great environment
You will join a team that includes dedicated, smart and mutually supportive professionals. Our culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for 50 years.

Excellent compensation
In addition to competitive compensation, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: In 16 states and more than 2,500 schools, Classic provides eyeglasses with our charitable partners at no cost to more than 100,000 school children annually . . . and counting.
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Road to Success
Explore the characteristics that will enable you to stand out.
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Naturally, your billing and coding knowledge and skill will be essential but just as important will be your leadership skills, particularly your ability to promote a strong culture of engagement and open communication that will lead to strong team morale and performance. You'll find a team at Classic Optical that is motivated and proud of the things we've accomplished together over the past few years. We work hard, overcome challenges together, and have fun in the process. If you can tap into that enthusiasm, you'll be well on your way to making a strong impact.

In addition, to be an outstanding Revenue Cycle Supervisor, you will:
  • Develop and maintain a thorough understanding of the organization’s goals and objectives.
  • Commit to learning our systems (we'll provide strong training and help you fill in any knowledge or skill gaps), and to keeping your billing and other knowledge up to date.
  • Partner effectively with cross-functional leaders and teams.
  • Bring strong skills in influencing and motivating others.
  • Achieve goals independently and also contribute as a team player.
  • Continuously identify and implement improvements. 
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Classic Optical is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at mcurtis@engage2excel.com.