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robotics, data mining
Technical Manager
OH - Youngstown

Opportunity Snapshot
Top reasons to consider aligning your career with Classic Optical
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Leverage strong momentum in continuous improvement and a positive, collaborative culture

Strong technical knowledge, the leadership to drive a robust and healthy culture, and a forward-thinking mindset. If this describes you, this position offers you some very compelling opportunities. You will:
  • Make an impact in a key role as we build a mid-level management team to sustain and accelerate successful momentum in continuous improvement.
  • Lead efforts to build capacity, functions and teams in multiple areas, including engineering, training, quality and others, in a production lab featuring robotics and other progressive technology. Quick question for you - click here
  • Take advantage of the best of both worlds: the entrepreneurial autonomy of Classic Optical along with the stability and resources of Essilor of America, our parent corporation.
  • Enjoy a highly engaged culture that empowers employees, welcomes input, and values collaboration and ownership.
  • Showcase your potential to advance within Classic Optical or other business units within Essilor. In fact, the position is open because the incumbent took on a general manager position in another area of our organization.
Making eyeglasses to bring the future into focus Classic Optical Laboratories, Inc. has successfully supplied the optical industry with top-quality, low-cost eyewear for more than 50 years. Our centralized, world-class lab produces thousands of custom eyeglasses every day and delivers them to eyecare providers (ECPs) across the country. In addition to serving independent provider offices from Maine to California, we offer expertise in managing high-volume contracts for insurance organizations, managed care organizations (MCOs), union organizations and trust funds, educational institutions, correctional facilities, manufacturing plants, and numerous federal and state government programs. Classic Optical is part of Essilor of America, the leading manufacturer of eyeglass lenses in the United States. Essilor's recent merger with Luxottica created the world's largest player in the eyewear industry.

Pictured: Classic Optical's associates are the foundation of our success, and this team of close to 250 dedicated professionals makes Classic an industry leader. We focus on hiring the best technical staff and the most caring customer service representatives to provide incomparable services in every facet of our business.
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Make Your Mark Building Capacity, Functions and Teams in a Key Role at a Growing Industry Leader

The Requirements
Find out what it takes to thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Technical Manager opportunity, you will have:
  • A bachelor’s or master's degree in Data Science, Statistics, Analytics, Mathematics, Computer Science, Information Technology, Engineering or another related field. Quick question for you - click here
  • 5 to 10 years of experience in manufacturing, including building and/or leading teams. Optical industry experience is a plus.
  • Strong experience in process engineering and data analytics, or another knowledge-management-related field. Familiarity with Lean Manufacturing is preferred.
  • Solid computer skills, including experience with email, LMS and maintenance applications, along with the ability to learn new software as needed.
  • Project management experience.
Just as important will be the following competencies and characteristics:
  • A very strong customer service orientation.
  • The ability to multi-task and effectively prioritize and execute tasks in a high-pressure environment.
  • Strong self-motivation and self-direction.
  • Good judgment as well as solid analytical, problem-solving and decision-making skills.
  • Excellent written and oral communication skills.
  • Keen attention to detail.
  • The ability to work effectively in a team-oriented, collaborative environment.
  • A commitment to safety.
As an essential business, we'll expect you to work onsite regularly. We have protocols in place to protect the health and safety of all employees. You also will need to be available 24/7 to respond to after-hours emergencies, although these are rare and most can be handled from home.

Pictured: Classic Optical has fully automated its lab with robotics, the latest cutting edge systems and state-of-the-art manufacturing equipment to maximize throughput capacity.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the General Manager, your primary focus of this position is to manage the technical team and establish quality standards by implementing standard practices for the department. You'll oversee the Training Manager, process engineering, Quality and Optician, and work across teams.

A sampling of your specific responsibilities:
  • Manage all aspects of the training program, process engineering, quality, and the staff Optician, employee development, continuous improvement, and day-to-day support of production processes.
  • Manage employee development, including identifying opportunities and planning development schedules for all department employees.
  • Support improvement, innovation, and equipment efficiencies. You'll address preventative maintenance, continuous education, quality program evaluation and improvement. Quick question for you - click here
  • Manage quality programs, investigate repetitive quality failures, and assume responsibility for customer quality issues and feedback.
  • Lead all quality investigations, working with the Operations team to identify the root cause and institute solutions. You'll participate actively in testing, analysis, and remediation plans.
  • Manage Breakage Analysts on all shifts.
  • Assume responsibility for evaluating and providing reports on all customer complaints concerning quality. You'll meet with Customer Service monthly to analyze customer returns.
  • Provide the voice to the customer on all quality issues.
  • Gain familiarity with the Essilor Workstream program and establish programs to support the initiative.
  • Manage continuous improvement projects, as designated by General Manager.
  • Make recommendations for quality program improvements with justification.
  • And more.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: At Classic Optical we have developed a customer service team that has a singular focus to the mission of exceeding customer expectations on every call for every patient. On average, our devoted customer service team members have held their positions for more than ten years.
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Why Join Us
More great reasons to build a career home with us.
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Premier optical lab
Classic Optical is an engaged and respected member of the Youngstown community, and one of the largest production labs in Essilor's nationwide network. As the preeminent contract ophthalmic laboratory, we provide lenses, frames and safety eyewear using progressive surfacing and finishing technologies. We have a good deal of autonomy in running our business, enabling us to be nimble in implementing great ideas.

Strong momentum
Over the past few years, we have implemented several successful continuous improvement initiatives. Most importantly, those successes have strengthened our culture and our team spirit. Using input from the production staff, we were able to reduce breakage by almost 80%, and we have nearly doubled production. Today we produce some 7000 jobs a day, driven by our commitment to Precision, Performance and Pricing.

Great environment
You will join a team that includes dedicated, smart and mutually supportive professionals. Our culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for 50 years.

Excellent compensation
In addition to competitive compensation and bonus opportunity, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: In 16 states and more than 2,500 schools, Classic provides eyeglasses with our charitable partners at no cost to more than 100,000 school children annually . . . and counting.
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Road to Success
Explore the characteristics that will enable you to stand out.
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Your technical expertise will be essential, but just as important will be your leadership skills, particularly your ability to maintain and enhance a strong culture of engagement and commitment. You'll find a team at Classic Optical that is motivated and proud of the things we've accomplished together over the past few years. We work hard, overcome challenges together, and have fun in the process. If you can tap into that enthusiasm, you'll be well on your way to making a strong impact.

Another important characteristic will be your vision for the future. Once you have a strong understanding of our strengths and weaknesses, you can start thinking two, three and even five years out. The vision is important, of course, but you also should have the practical know-how to develop and execute plans to make the vision a reality.

In addition, in order to be an outstanding Technical Manager, you will:
  • Develop and maintain a thorough understanding of:
    • The organization’s goals and objectives (you'll help shape those goals and objectives moving forward).
    • The ophthalmic and vision market.
    • Information technology systems in general, and Classic Optical's systems in particular, including applicable HIPAA data security laws.
  • Bring strong skills in facilitating teams, including influencing others.
  • Present your great ideas in business-friendly and user-friendly language.
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Classic Optical is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at mcurtis@engage2excel.com.