Add Value in an Important Leadership Role

Enjoy a Friendly, Collaborative Culture While Earning Competitive Compensation and Outstanding Benefits

• Manage and develop a strong, tight-knit team including new, mid-career and long-term employees. 
• Enjoy a highly engaged culture that empowers employees, welcomes input, and values collaboration and ownership.
• Join us during an exciting time. We are enjoying strong growth -- we've almost doubled our business in the last few years.
• Take advantage of the best of both worlds: the entrepreneurial energy of Classic Optical along with the stability and resources of Essilor of America, our parent corporation.
• Showcase your talent and potential to take on additional responsibilities and/or advance within Classic Optical or with Essilor of America. In fact, this role is open due to promotion!

• A bachelor’s degree in Accounting, Business Administration, Healthcare Administration, or a related field.
• 1-2+ years of supervisory / management experience.
• Proven experience in healthcare billing and coding required; Medicaid experience is preferred; vision hardware billing experience is a plus. Quick question for you - click here
• Medical billing certification and experience with governmental compliance and HIPAA preferred.
• Strong computer skills, including:
  • Experience with accounting and/or medical billing system software. Quick question for you - click here
  • Working knowledge of the Microsoft Office Suite programs including Word and Outlook.
  • Superior spreadsheet skills and intermediate knowledge of Microsoft Excel, including the ability to manipulate large sets of data, and the use of VLOOKUP, if formulas, and pivot tables.  Quick question for you - click here
  • Strong and accurate keyboarding and 10-key skills.
• Basic understanding of U.S. Generally Accepted Accounting Principles (GAAP).
• Experience in production environments; optical industry experience is a plus.

• Leadership skills and the ability to promote and maintain a strong, collaborative and supportive culture.
• Excellent communication and interpersonal skills, with the ability to coach, influence and motivate others.
• Good judgment with analytical, problem-solving and decision-making skills.
• The ability to multi-task, prioritize and work effectively in a fast-paced environment.
• Strong self-motivation and self-direction.
• Superior customer service skills with timely follow-up.

• Providing daily oversight to ensure the Billing team is monitoring denials on all accounts, resubmitting claims that have been incorrectly denied, taking corrective action to minimize future denials, and escalating unresolved issues to the relevant department or entity.
• Performing the reconciliation of all databases to ensure that both systems are accurately maintained and kept in synchronization. Directing the team in the investigation and timely resolution of variances.
• Leading and guiding the team through individual coaching and mentoring, conducting department task meetings to provide clear expectations, influencing future trends, and clearly communicating action plans and project milestones to other departments.
• Ensuring all electronic invoicing is completed on a timely basis through the correct channels. Liaising with the IT department to confirm all data is being correctly gathered and processed for all billing and other issues. Verifying correct protocols are applied for 837 billing and 835 payment advices. Evaluating, using clearing agents where direct access for electronic billing is not possible or is preferable.
• Providing direct continual monitoring of accounts and collection efforts; placing accounts on hold as necessary. Reviewing credit limits as necessary. Working with Customer Service to ensure that all credits are authorized and correctly posted to accounts on a timely basis. Overseeing and reviewing month-end reporting to include analysis of past due accounts and significant events and changes in account balances.
• Ensuring that Standard Operating Procedures are documented and followed. Initiating projects to improve systems and procedures. Reviewing current state processes utilizing technology to make improvements, and manage necessary documentation for governmental compliance (including, but not limited to, HIPAA).
• Building a positive collaborative environment. Developing, coaching and mentoring the Billing team to be responsive and proactive on all tasks.
• Assisting with Key Performance Indicator (KPI) tracking and leading the team to improve metrics.
• Identifying inefficiencies and providing solutions. Quick question for you - click here

Pictured: At Classic Optical we have developed a customer service team that has a singular focus to the mission of exceeding customer expectations on every call for every patient. On average, our devoted customer service team members have held their positions for more than ten years.

• Develop and maintain a thorough understanding of the organization’s goals and objectives.
• Commit to learning our systems (we'll provide strong training and help you fill in any knowledge or skill gaps), and to keeping your billing and other knowledge up to date.
• Partner effectively with cross-functional leaders and teams.
• Bring strong skills in influencing and motivating others.
• Achieve goals independently and also contribute as a team player.
• Continuously identify and implement improvements.